Privacy Policy bvbx4 – Your Information is Fully Protected

01 Information We Collect

Bvbx4 collects your personal information only when necessary and for clearly defined purposes. We do not collect excessive or irrelevant information beyond the services we offer. Generally, there are two main categories of information we collect:

A. Information You Provide Directly

• Registration information: full name as per identity card, date of birth, mobile number, email address, and chosen password.
• Identity verification information (KYC): copy of identity card (MyKad), passport or other official identification document, a selfie for facial verification, and proof of address such as a utility bill or bank statement.
• Financial information: bank account number, bank name, account holder name, and digital wallet details such as Touch 'n Go eWallet or GrabPay for deposit and withdrawal purposes.
• Communications: messages, complaints, feedback, or any correspondence you send to the bvbx4 support team via live chat or email.

B. Information Collected Automatically

• Usage data: pages visited, games played, session duration, login frequency, and wagering history.
• Device information: IP address, web browser type, operating system, device model, screen resolution, and unique device identifier.
• Location data: geographic location based on IP address to ensure compliance with regional regulations.
• Cookies and similar technologies: session data, language preferences, authentication tokens, and analytics data that help us understand how users interact with the platform.

02 Purpose of Personal Data Use

Every piece of data we collect has a clear and legitimate purpose. bvbx4 uses your personal information for the following purposes:

Bvbx4 will not use your personal data for any purpose beyond those stated above without first obtaining your consent. Should there be a material change in how we use your data, we will notify you by email or via an in-platform notification.

03 Data Sharing and Disclosure

Your privacy is our priority. bvbx4 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, in certain limited situations, we may need to share your information with the following parties:

• Trusted service providers: including payment gateway providers such as DuitNow and FPX, cloud service providers for secure data storage, analytics companies that help us understand platform usage, and communication service providers for email and SMS verification delivery. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified service purpose.
• Game providers: the minimum details required to ensure a smooth gaming experience are shared with licensed game providers such as Pragmatic Play, Evolution Gaming, and others. These providers are subject to international gambling industry data protection standards.
• Authorities: bvbx4 may be required by law to disclose your information to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction upon receipt of a valid request under applicable legislation.
• Business transfers: in the event of a merger, acquisition, or sale of bvbx4 assets, user data may be transferred as part of the business assets, subject to advance notice to users and equivalent protections.

04 Data Security and Protection

Bvbx4 continuously invests in the latest cybersecurity infrastructure to keep your personal data protected at all times. The technical and organisational measures we implement include:

• 256-bit SSL/TLS Encryption for all data transmitted between your browser and bvbx4 servers – the same standard used by leading Malaysian banks.
• Sensitive personal data encryption such as identity card numbers and bank details using AES-256 encryption at rest.
• Layered access control – only authorised bvbx4 staff with a legitimate business need may access user personal data, and every access is logged for audit purposes.
• Two-factor authentication (2FA) available to all member accounts and mandatory for all bvbx4 internal staff accounts.
• 24/7 security monitoring to detect and respond to any suspicious activity or intrusion attempts.
• Penetration testing conducted periodically by independent third parties to identify and remediate any system vulnerabilities.
• Secure data backup performed daily with full encryption to ensure data recovery in emergency situations.

While bvbx4 takes all reasonable precautions, no online system can guarantee 100% absolute security. We therefore also encourage you to take personal protective measures such as using strong passwords, not sharing your login credentials, and enabling two-factor authentication on your account.

05 Cookies and Tracking Technologies

Bvbx4 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website. The following are the types of cookies we use:

• Essential Cookies: required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: collecting information about how you use the platform to help us understand usage patterns and improve performance. This data is aggregated and does not personally identify you.
• Functional Cookies: storing your preferences such as selected language, display theme, and other personal settings to deliver a more personalised experience.
• Analytics Cookies: we use trusted third-party analytics tools to understand platform traffic and usage patterns in aggregate for continuous improvement purposes.

You can manage cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality or user experience of the bvbx4 platform. For more information on managing cookies, refer to the help section of your web browser.

06 Data Retention Period

Bvbx4 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. Our general data retention guidelines are as follows:

• Active account data: retained for the duration your account is active on the bvbx4 platform plus the minimum retention period required by law.
• Financial transaction records: retained for seven (7) years after the transaction date, in line with Malaysia's tax and anti-money laundering (AML) legal requirements.
• KYC documents: retained for five (5) years after account closure or the last date of service use, whichever is later.
• Customer support communication logs: retained for three (3) years for reference and dispute resolution purposes.
• Session data and access logs: retained for twelve (12) months for security and investigation purposes.
• Marketing data: retained until you withdraw consent or request removal from our marketing list.

Upon expiry of the retention period, your personal data will be securely deleted or anonymised using approved procedures.

07 Your Rights as a User

As a bvbx4 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, you may contact the bvbx4 support team via live chat on the platform or by emailing our privacy team. We will process your request within 14 working days from the date of receipt. For more complex cases, this period may be extended by up to 30 days with notice to you.

08 Children and Young Person Protection

The bvbx4 platform is a service exclusively for individuals aged 18 years and above only. bvbx4 does not knowingly collect, process, or store personal data from individuals under the age of 18.

If we discover or are notified that personal data belonging to a child or underage individual has been collected without adequate age verification, we will take immediate steps to delete that data and close the associated account. Parents or guardians with concerns about this matter are encouraged to contact us immediately.

09 Amendments to the Privacy Policy

Bvbx4 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable legal developments, or changes in the services we offer.

When significant amendments are made, bvbx4 will notify you via:

• In-platform notifications during your next login session
• Email to the address registered in your account
• Update the "Last updated" date at the top of this document

Continued use of the bvbx4 platform after any amendment takes effect constitutes acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and stop using the platform. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.